Customer
- Are you aware of the existence of EMAAR properties firm? if yes ,how did you get to know about the company?
- Have you had had any business dealings with the company in the recent past? If yes, specify?
- For what reasons have you sort the services of the firm? Did the firm meet your demands?
- How can you describe the quality of the services delivered by EMAAR Properties? Are they satisfactory or otherwise?
- What products and services of EMAAR Properties Company do you know of? And how did you get to know about them?
- How often do you seek the company’s services or purchase their products? Specify the frequency.
- Compared to other real Estate companies that operate within the GCC countries, how do you rank the competitiveness of EMAAR Properties?
- How do you perceive the company’s Human Resource management and their customer relations?
- Do you think the EMAAR properties deliver high quality products and services to their consumers on a timely basis?
- Are you aware that the firm has received several awards on the merit of their quality management activities in the real estate industry? If yes, explain how.
- As a customer, are you able to communicate suggestions, comments or complaints to the management? if yes, do you receive timely feedback?
- Which method do you use to order for products from the company? Is it through an operational website, mobile phone or physically accessing their main store?
- While dealing with the firm, are you satisfied with the way your needs are attended to? Can you describe your response as happy or disappointed?
- What aspects of the firm would you change if given a chance to provide your opinion? Respond in respect to quality management strategies.
- Do you think that you will always seek the services of EMAAR Properties in the future? Why?
MANAGER
- How long have you been an employee at EMAAR Properties? How long have you been in the managerial position?
- What is the productivity level of EMAAR Properties in the real estate industry? What do you attribute the level to?
- Do you think that the firm adequately satisfies all its clients with their needs and wants?
- How do you perceive the status of the quality management of EMAAR Properties? In your opinion, has the management department done its best at enhancing its quality management aspect?
- Is there anything you and EMMAR shareholders can do to increase the firm’s productivity from where it stands?