Position paper 1
Manage change within organizations; distinguish between innovation and
improvement in organizations”
Discussion. Evaluate various effort and approaches implemented/conducted by the
UAE government in managing the new normal changes affected by COVID-19 in the
areas of healthcare sector.
Position Paper 2
“Apply the processes and techniques which contribute to innovative thinking for
themselves and for their employees”.
Discussion: various effort had been implemented by the UAE government to flatten
the spread of COVID-19 virus, and this showed a positive impact. Based on teaching
materials provided in this course, propose an innovative
mechanism/techniques/strategy or new framework that appropriate to be
implemented during and post-COVID-19.
Position Paper 3
Solve problems associated with the development of innovative products and
services and leading organizational change
Discussion: Investigate various challenges and problem that the UAE government
and other parts of the world will be facing with Post-COVID-19 with new-normal
situation.
Students are encourage to refer to various journal to support your idea in writing up
their assignment. Good position paper should be able to discuss each issues
critically, depth and relate to any contemporary cases existed locally, regionally or
globally. Citing references contributed to high level of understanding of each issues.
The flow of writing is important to attract the reader and should be free of any
grammatically error.
Each position paper should be written report in Times Roman and the length of the
assignment between 3 to 5 pages, font 12 and double space. References and in-text
citation should follow APA style.
Solution
How Management Manage and Implement Changes in UAE healthcare sector
Covid-19 is a newly discovered virus that is categorized as an infectious disease that is
primarily caused by coronavirus. Primarily, the virus spreads through droplets of saliva and
discharge from the nose of an infected person. The virus has spread globally and has paralyzed
operations and nations are supposed to look for ways they can adjust to live with the virus. The
virus began in Wuhan, China last year and has spread across the globe. In January 10 th WHO
reported there was 7818 confirmed cases globally. Majority of this cases were from China while
eighty-two cases were from a total of eighteen countries outside China. In March, confirmed
cases elevated a subject that made WHO declare coronavirus a global pandemic. In measures to
reduce the spread of the virus, countries initiated various measures like lockdown and cancelled
social gatherings. Additionally, the WHO warned that coronavirus pandemic will actually be
lengthy and advised nations to adopt or look for measures that will aid in routine operations.
Due to this, the UAE has adopted measures that will assist in reducing the rate at which the virus
is spreading. Among the approaches, technology and innovation are the leading as they can
formulate efforts that will control the transmission rate of the virus. Innovation comprises of new
ideas that have creative thoughts with new approaches in the form of a method or a device.
Improvement means the alteration or addition that excels in the previous subject. In efforts to
manage the latest changes caused by Covid-19 in the areas of health care, the UAE has adopted a
comprehensive public health response that aims at combating the spread of the virus within the
UAE region.
The UAE is among the top ten nations that are efficiently treating the virus and stands at
position twenty globally for nations that have great implementation safety measures against the
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pandemic. This paper highlights and focuses on the effort the UAE has adopted to cope with the
Covid-19 outbreak through engaging in innovative activities and the use of well advanced
technology. The nation has adopted new approaches to deal with the pandemic as it demands for
new approach in all aspects. Additionally, the country has adopted change in the way they
manage their organizations to fit the demands set by the WHO in relation to reducing the rate of
infections. Telemedicine is a good example that the nation has adopted in relation to curb the
spread of the virus. There has been an introduction of innovative tools that will help the
community deal with the pandemic and adjust to the new demands. Through the use of
telemedicine, the community will receive timely care and a lot of lives will be saved together
with resources. There has also been tests and the establishment of drive-through coronavirus test
centers which involve laboratories whose primary aim is to curb the spread of the virus and
reduce challenges that the UAE community has to face while adjusting to the new requirements.
More so, the Dubai Health Authority has created and introduced robot sterilization
programs in government hospitals and clinics which is an approach to use smart technology to
save time and resources as well as control the spread of the virus (Al-Marri, 2020). Additionally,
the government has initiated the national disinfectant program to assist in sanitizing public
facilities. They include streets, metro services together with public transportation to ensure the
nation has the highest prevention and protection measures to help fight the pandemic as it is still
surviving in the region. Additionally, the UAE government suspended all national commercial
flights. The suspension was followed by the implementation of self-isolation for visitors and
locals together with quarantine programs for travelers to assist in detecting those that are positive
and treat them rather than leave them to go to the public and infect the community.
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The UAE government ministries are engaging in efforts to assist all the citizens or
residents and support the most vulnerable members of the community. The efforts the
government of the UAE has adopted include providing its citizens and residents with smart
government services. They are services that allow and promote official government transactions
through intelligent applications and online outlets. Since the ministry of health named cash
transactions to be among the significant objects that are transmitting the virus, this application
ensures the transaction of money occurs through apps, and there is little exposure to cash,
therefore, reducing the risk of transmission. More so, the UAE government in need to secure the
health care of its citizens, it extended the residence permits which was supposed to end on March
1 to keep operating for an additional three months.
Besides, there is the waiving of administrative fines on all the expired permits to cover
the whole year, that is till the end of 2020 to avoid overcrowding of individuals while renewing
their license as this can gear the spread of the virus as argued by Laubach & Kasuya (2020). As
there has been the suspension of workers which is a subject that is affecting their mental health,
in response, the UAE government in relation with the Ministry of Human Resource and
Emiratization has generated a virtual labor market to assist in making income through job
provision of suspended employees. This is a response to avoid instances of depression or stress,
which will harm the health of employees who are suspended and might bring life-threatening
complications. Therefore, through providing them with employment opportunities, the
government ensures their health care is taken care of.
Additionally, in response to maintain a healthy community of students, the Ministry of
Education has initiated virtual learning for students from different universities and schools. More
so, service providers are as well offering free services of mobile internet connection for families
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that lack an active internet to assist them in accessing remote learning. The government has put
up these measures to protect the health of its students which will be compromised through
traveling and attending classes on a routine basis. Therefore, everyone can learn from their
homes, and there will be a minimal spread of the virus; thus, the government maintains a healthy
nation.
Lastly, the UAE government in relation to the National Campaign for Mental Support
has created a forum that has fifty participants that are well equipped in mental health to assist the
residents in overcoming the trauma or the psychological impact created ever since the arrival of
coronavirus. The government of the UAE is also working with the World Health Organization to
fight the spread of coronavirus. The Dubai International Humanitarian City (IHC) is housing the
operations of WHO of logistic Hub and Supply to assist its nation by distributing medical
supplies together with protective equipment. This has enabled the government to assist in the
amount of medical equipment like masks, surgical gowns, and gloves which are of help in
fighting the spread of the virus. It also responded to the Covid-19 pandemic by generating more
than 549 metric tons of assistance to countries to support a total of 549,000 medical health
workers in the process of combating the spread of the virus. There is also the aspect of using
different media channels to provide the community with information promptly and reduce the
rate of infection.
Preventive Guidelines
The UAE, in response to the normalization of living with the coronavirus, the Ministry of
Health and Prevention (MOH), set up guidelines on how the nation will prevent the spread of the
virus. Therefore, it established contact centers where one is supposed to report for medical
inquiries or support on the department of Covid-19. It has also directed factories to support all
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needs of the health sector in the nation. The government has also increased the number of
campaigns of hygiene awareness and has demanded all buildings to provide sanitation
equipment. The ministry has also launched a 'Weqaya' which is an electronic platform that is
specifically designed to raise the awareness of coronavirus and control its spread through
equipping the community with the necessary information they need.
Besides, the UAE government has enacted guidelines in private sector transportation to
encourage adherence to the precautionary measures that are in place. Therefore, buses are
supposed to carry a maximum of 25% of its initial capacity (Federal Competitiveness and
Statistics Authority, 2020). The efforts also aim to avoid large gatherings of their employees
during break times or meal times to combat the spread of the virus and ensure the health care of
all its citizens is catered for in the long run. Moreover, the government has launched the "We Are
Your Remote Family" creativity that is primarily an initiative to reach and seek the
psychological health of the UAE senior citizens, their social health and provide them with the
necessary homecare whenever there is an emergency. According to Furness (2020), there is also
the program of "Secure Together" that aims at offering unique and quality care to the senior
residents and citizens. Lastly, the government has established an initiative that provides medical
aid, sanitation services, and disinfection to the elderly community in their homesteads to secure
their health and avoid the risks of contracting the virus due to lack of medical equipment’s.
Health facilities will assess areas that are considered hotspots by equipping community members
with necessary skills and providing the residents with adequate information. The group will be
responsible for monitoring the community and reporting the conditions or cases present, isolating
the potential positive cases and testing everyone within the area. However, with every passing
day, health care proffesions are facing a challenge of keeping up with their routine tasks due to
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increased cases of confirmed coronavirus infection. Besides the organizational change, the
workers are at a vulnerable state of getting infected since they are directly mingling with a
number of patients. Some patients might be positive but still have not developed symptoms,
therefore, attending to this kind of patients puts physicians at risk of contracting the virus aside
from the stress they are experiencing shifting their routine operations to fit the new measures set
by the Ministry of health.
Position Paper 2
Process and Technique Contribute to Innovative
As the pandemic is spreading quickly with rapid change every day in the new information
announced by the heath authorities, research is very crucial. Associated with that, that we need to
pay attention to the innovative processes and techniques required for one to be creative
innovatively. Nevertheless, some authors have drawn attention to the fact that innovation is
dependent on other conditions in addition to scientific, technological, industrial and financial
support (López Cerezo, 2004). It also requires social agents that are not directly involved in
R&D activities or are not directly tied to the business and finances world, like agents that are not
considered by the Innovation Systems model.
Over the years, the UAE has been actively involved in innovations that aim to create a
better nation and one that is efficient in dealing with calamities. Among the innovation it has is
in health sector whereby, advancement in health infrastructure provides health care workers with
added advantage and efficiency in operations. Transport sector, especially public sector is
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another area that has benefits of cooperating to reduce the spread of the virus since the
innovation in that sector is excellent. With this pandemic, health sector needs all the help it can
get from all sectors and the concept of national innovation is the mechanism that integrates all
firms to generate superior outcomes. Therefore, cooperation is key from various stakeholders. In
response to coronavirus, the ministries have developed strategies like telemedicine and digital
medicine to manage the condition and other challenges that may arise in the future. There are
virtual hospitals in operation that offers all day and night consultations. Besides, doctors have
adopted the video calls strategy to communicate with patients in real life and answer necessary
questions.
The government provided home pharmaceutical services using innovation and
communication facilities that they used to communicate with their patients. Managing change in
the UAE has always been a great a challenge for health care facilities and with this pandemic
many hospitals have had the chance to upgrade their services which will change the prospect of
healthcare in the country. In the wake of this pandemic most health care facilities have used Kurt
Lewins theory to understand the different concepts of human behavior regarding their change
patterns and resistance to change. Lewis came up with a force field analysis that encompasses
three different phases of change known as unfreezing, moving and freezing or refreezing, the
main aim of the model was to identify factors that impeded any organizational change from
occurring and in this case change in the healthcare industry in the UAE. When employees are
empowered for change and incorporated in an organizational change decision they are more
likely to accept the change, healthcare employees in this case were not prepared for the change,
but the level of emergency required in this situation did not give them time to adapt to change.
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The world health organization indicates that the transmission of coronavirus can only be
avoided if communities come together and create strategies and measures that will help them
both combat the transfer of the disease. In an effort to combat the disease in the UAE, the
government launched the Weqaya program a website used in the consolidation of the virus with
the public and create public awareness on the different facts about the diseases like how to stay
safe (El Sheriff, 2020, p. 1). This innovative healthcare technique helps in promoting community
safety which is one of the best methods of preventing the disease from spreading. Most
governments choose to impose strict lockdowns in their countries to limit the interaction of
people of and only essential service providers were given the pass to move from their work to
home. Most mosques were closed in Dubai and most business centers were required to stay
locked, this helped the government manage the spread of the disease since they could from house
testing people. People found to be COVID-19 positive were placed in isolation centers where
they were treated and only discharged after testing negative for the disease. Karasik (2020, p. 1)
indicates that the UAE has been able to combat the spread of the disease by creating strict
policies and guidelines that had to be followed and adhered to by all people.
Omnia health (2020, p. 1) indicates that the DOH introduced a new digital platform that allows
clinical staff from the UAE to volunteer in hospitals and testing areas, this helps the government
access easy medical resources that help in containing community spread of the virus. The
government has greatly embraced technology in promoting the fight against COVID-19 and in
containing the spread of the virus, various technological systems have been created to increase
accessibility among residents and medical practitioners in the country. According to Digital
(2020, p. 1), the Abu- Dhabi department of health in collaboration with the Injazat data systems
introduced a new remote “healthcare app” that allows users to access easy medical healthcare
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services. This helps in mobilizing communities to practice safety by knowing their status and
seeking help if they are found positive with the virus. After containment of the disease in the
UAE, the country has now re-opened and businesses are allowed to go on, however, the
normality that was there before the pandemic has not yet returned since the government still
follows closely on the behaviors of people in public since close contact with people can still lead
to the spread of the disease. The government coordinated and planned on all measures that were
to be undertaken, the planning gave the government a good oversight on how to carry out certain
operations on how to reduce the spread of the virus.
Suppressing community transmission is one of the ways in which many countries that
were able to deal with the pandemic reduced transmission, in every country except China the
disease was imported. Highly visited cities were the major causalities and in the case of UAE
Dubai was the main entry point for the diseases, other emirates like Sharjah and Al-Fujairah had
limited infections and the government ensured that the diseases did not reach those regions.
Countries like the US, India, and Brazil have to deal with an increasing number of COVID-19
cases since the disease already spread across the country and the number of community
transmission has increased in these countries increasing the probability of people in different
regions within the country contracting the virus. Isolation and testing centers were placed in
every region in the country, but more concentration was placed on Abu Dhabi and Dubai since
the two emirates had more reported cases in the country than any other region. This increased
government awareness on the number of people that had contaminated the disease and helped it
come up with sustainable measures that would help it control and reduce the rate of infection and
transmission of the disease in the country.
Position Paper 3
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Changes in the Current Public Health Care due to Covid-19
Technology-Enabled Telemedicine
Technology-Enabled Telemedicine will allow doctors to track medical cases and patients
in remote areas which will help in saving a lot of lives. The COVID-19 outbreak has halted the
process of developing technology-enabled telemedicine since now more effort has been placed to
finding the vaccine for the virus, most of the telemedicine technology being invented now is to
help hospitals deal with the increasing cases of COVID-19. After the pandemic, most of the
research in telemedicine will have focused on the Covid-19 virus leaving behind a lot of deadly
diseases that continue to kill millions across the globe. Both governments and the private sector
will need to invest in the platforms and technologies that will enable the shift towards
telemedicine. These technologies are not new but are now gaining wider acceptance as they
demonstrate more efficacy and ability to provide more quality products and services in the
healthcare industry.
Abu Shaban (2020, P. 1) indicates that the UAE has made great strides in advancing their
medical technology, and the COVID -19 pandemic has presented great challenges for the
healthcare sector some of which will remain relevant even after the pandemic is over. Most
healthcare resources have been exhausted by the pandemic, there is a great likelihood of
resources reducing and affecting the future of medical practice in the country. The development
of technology-enabled telemedicine is essential and it could have greatly assisted with the
management of the Covid-19 pandemic, however, some quick advances like the drive-through
testing booths in major cities across the country assisted greatly with the testing of Covid-19.
Artificial Intelligence
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According to ISNR (2020, p. 1), artificial intelligence (AI) as the first stage in diagnosing
less severe or less complex cases, thereby releasing physicians' capacity to deal with more severe
and more complex medical cases and conditions. AI was also greatly applied in the containment
of the coronavirus in the UAE, the government adopted the use of "super – intelligent" helmets
that would help authorities detect new cases easily and ensured those that are found to be
positive are kept in proper isolation centers. ISNR (2020, p. 1) asserts that in Dubai and Abu
Dhabi provided a fertile ground for a national disinfection program that would help in the
sterilization of contaminated areas around the city.
The government used drowns which are more efficient, fast, and highly reliable, the
drones are programmed to undertake measures that even humans could not and to reach all areas
that present a great risk for contamination. The technology also helped the UAE health
department initiate effective communication between them and other doctors and physicians on
the ground or patients without risking the lives of many other people. AI and machine learning
algorithms have had good predictive power (in some cases greater than that of human
physicians) in correctly diagnosing patients based on an analysis of their symptoms. Expanding
the accuracy of this technology and its scale of deployment is a significant area for future
investment as it will help in reducing the general cost of dealing with highly infective or risky
situations in medicine.
Innovation Challenge
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There has been a lack of innovation among employees in the healthcare sector, however,
the corona virus pandemic has created an urgent need for health care facilities to adopt the
required change in innovation. The challenge of innovation in the healthcare sector is mainly
brought about by the lack of many investors and innovators dealing with healthcare equipment’s,
today, almost all advanced medical machines are very expensive making it hard for common
hospitals to own them. This deteriorates the level of technological advancement in hospitals
today as the purchase of the machines increases the cost of medical treatment in hospitals today,
technology in healthcare also tend to quite complex and only professionals can operate them.
The complexity of this machines reduces the level of motivation for employees since they are
required to always learn about techniques and methods of operation which might not sit well
with them. The lack of collaboration between healthcare practitioners and technological
innovators also presents another challenge in the healthcare industry in terms of development
and advancement. The collaboration between key stakeholders in the healthcare industry helps in
increasing the efficiency of the industry in delivering quality services to Emiratis, collaboration
helps to overcome challenge of resistance to change in the healthcare industry. Resistance to
change reduces the chances of hospitals and the general industry to provide adequate service to
customers, Covid- 19 has done a great job in shedding a light on the gap of healthcare
technology in the country.
Health Security
The minister of health and prevention, Abdul Rahman bin Mohammed Al Owais
indicated that the UAE has made great strides in handling the consequences of the pandemic in
the country. The minister also pointed out that there is a great need for the country to come up
with other better and highly advanced medical technologies as they will assist the government in
increasing the sustainability of the healthcare sector in the country. Innovation and Participation
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in this case will help in creating a health department that can foresee or calculate the impact of
certain health concerns in the country. The ongoing fight against COVID-19 will require a lot of
coordination between the national government and the other major stakeholders in the healthcare
industry, AbuShaban (2020, p. 1) indicates that to mitigate the effect of future challenges in the
healthcare industry, there is need to diversify the technological competency of the sector. There
is a need to come up with preventive health services and harness smart technologies such as
Block chain, Artificial Intelligence (AI), and Big Data Analysis, in addition to predictive models
for hospital management.
The government has taken some measures to ensure that the effect of COVID-19 on the
food security of the country is not severe by working alongside other governments in which the
country imports food. ISNR (2020, p. 1) asserts that Healthcare security will forever be shaped
by this experience, requiring more investments into scientific research and new therapeutic drugs
that treat a variety of symptoms arising from infectious diseases. Some of the strongest concepts
of medicine today have created some of the greatest challenges during this pandemic. It is
important to develop medical technology that can sustain future pandemics or health situations,
the technologies need to greatly align with the current medical phase and the changing medical
perspectives. The adoption of technology-based treatment methods will spur an increase in the
investment of both high tech and low tech manufacturing facilities across the country and across
the globe which will greatly assist in upgrading the healthcare system.
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